10 Jul 2020
As a property owner or potential property owner on Hilton Head Island, the care for your investment is important to you. It is important to us as well, and we take property care and owner relationships seriously. The maintenance of vacation rentals carries its own unique challenges. For instance, two to three days for an air-conditioning or plumbing repair may seem reasonable in a residential setting, and vacationers who are paying top-dollar for one week expect us to handle these problems immediately.
Read on to learn how our team is prepared to handle the types of challenges a guest may face during their stay. Then, be sure to contact us for any remaining questions you might have.
Contact us today for more information about our property management services!
How We Handle Property Care and Owner Relations
A Dedicated Property Manager
You will receive individual attention to your property by not only a South Carolina Licensed Property Manager but a trained property inspection team that works off a 40-point inspection list before and after each guest visit. Your dedicated Property Manager will also follow up on maintenance items above a mutually determined dollar amount, so you never have any unpleasant surprises. Based on your communication preferences, we will create an individual management plan that meets your needs. There is no talking to a different person each time you call.
In-House Maintenance Team
Our in-house maintenance team can handle maintenance issues quickly and professionally. This saves time for the guest and provides cost savings for you as the owners. In the offseason, our maintenance staff can also handle minor upgrades and renovations to your property.
Annual Property Evaluation
Each year, your dedicated Property Manager performs a property evaluation to pinpoint areas of needed improvement or recommend upgrades to enhance the guest experience and increase your rental income. We also conduct an annual inventory and mechanical inspection of the property to ensure that it consistently meets a standard of high quality and is ready for the next rental season. During the busy summer season, our trained inspectors maintain the supplies in your property for the guest and handle any maintenance issues. Your home or villa is always in top condition for your guests!
We will check on your property year-round to protect your investment. During the offseason, your Property Manager or one of our trained inspectors is in your home or villa at least once every two weeks.
Assistance with Updates & Renovations
Are you considering making some updates to your investment property? We can provide you with a list of licensed and insured vendors that will work with you to make the changes you want and need. We can provide you with updates as the work is being completed and help give you peace of mind during the renovation process.
Streamlined Monthly & Year-End Statements
We mail out your monthly property statement on the 8th of each month. This easy to read report provides a breakdown of all rental revenue and any other expenses. At the end of the year, we provide you with a complete accounting of the rental revenue earned and all costs paid in your home or villa.
Online Owner's Area
You can make reservations for yourself or your guests through this user-friendly portal. You can also access your statements for the whole year and communicate directly with our full team of dedicated managers.
Consult Our Insightful Property Management Resources
You don't have to go through this process alone. We're happy to walk you through the necessary procedures. Check out some of our additional property management resources for more insightful information.
- Property Management With Us: Maximizing Your Income Revenue
- Property Management With Us: FAQ
We’re Here to Guide You Through the Process With Ease
Now that you understand how we go above and beyond to handle property care and owner relations consider taking the next step with us. If you're interested, we can provide a free property income analysis and a glimpse into what your revenue might look like when working with us. This analysis comes in the form of a projected vacation rental income document for a property that we believe is similar to yours. We break down the numbers and look at the estimated gross income by season.
Are you interested in working with our property management company?